RETURNS AND SHIPPING INFORMATION

Return Policy

Our Return Policy is simple.

US returns

  • You get 30 days once you receive your Tiny Protectors product(s) to decide whether you want to keep it or send it back (conditions apply)
  • FREE Return label on Exchange and Store credit options. 
  • A return label fee equivalent to the label cost will apply for refunds.

How the returns process works

  • Once we have received your return, please allow 3-5 business days for us to inspect your item and process your return. You will receive an email from us once your return is processed.

Kindly note:

  • Tiny Protectors is not liable for lost or stolen return packages.
  • For exchanges, if your preferred product becomes out of stock, a refund will be issued by one of our care team representatives or a store credit card you can use toward a future purchase.
  • Once a refund is processed, it might take 3-7 business days to appear in your account, depending on your bank. 
  • Refunds can only be issued with your original method of payment
  • Returns sent back to our warehouse beyond our 21-day return policy or items not returned in the same condition as it was processed will not be accepted and will be returned to your address
  • Original shipping fees are non-refundable

How Can I Return a Damaged Item?

Goods may rarely be damaged in the shipping process. We will immediately send you a replacement order! No additional charges. Please e-mail care@tinyprotectors.com with the full name used in the order, the order number, the updated shipping address, a picture of the damaged package, and the products needing replacement. This is valid for 30 days, beginning when your order was delivered. 

Goods are classified as faulty if received damaged or where a manufacturing fault occurs within a reasonable time from the purchase date. Any alteration or repair done to the product may void any warranty if applicable.

If the fault is deemed our responsibility, you can choose between a replacement if stock is on hand, a store credit, or a full refund to your original payment method.

Items are not faulty if they result from normal wear and tear.

International Orders

  • Change of mind? You get 30 days once you receive your Tiny Protectors item to decide whether to keep it or send it back. The customer will shoulder return shipping costs. 
  • Returned items will go through a quality check once received, up to 7 business days before we can process your refund.

Replacement/Defective

  • Please contact us immediately with your Order Number and a picture or video showing the issue.
  • Once our technical team confirms that the item is a manufacturing fault or faulty, we will send you a replacement product free of charge. There is no need to return the damaged item. 

This is valid for 30 days, beginning from the day that your order was delivered.

RECEIVED AN INCORRECT ITEM

  • Please reach out to us immediately with a picture of the incorrect item you received, together with the packing slip.
  • We will let you keep the wrong products for free and immediately send the correct item! Should you wish to return the incorrect item, please request a prepaid return label from us. 

 

SHIPPING

This timeframe excludes pre-orders.

*No refunds for packages returned to us due to insufficient addresses will be given.*

International Orders

Please allow us 1-2 business weeks for shipping and handling. However, actual delivery times will vary depending on your location, the items ordered, and your country's customs regulations. You’ll get an email from us immediately when your order ships, with tracking information. To ensure a seamless delivery for international orders, we included customs, taxes, and all other fees during checkout.

This timeframe excludes pre-orders.

*No refunds for packages returned to us due to unpaid customer fees will be given.*

Pre-Orders

When an item opens for pre-order, we only sometimes have the full details on availability. Generally speaking, the estimated production time is accurate 6-11 weeks.  However, it’s not uncommon for manufacturers to miss dates of delivery. We work tirelessly with our manufacturers to ensure exact release dates on our site. Occasionally, manufacturers run into problems during the production of an item, and the release date must be changed. Sometimes dates move forward; more often, they move back, and frequently they get changed more than once. We will always keep our customers up to date with any scheduled changes.

*Pre-Orders times may vary*

Pre-Order Shipping

We begin fulfilling orders once the production is complete and we have received the products at our facility, which is 6-11 weeks. Sometimes, these times may vary, but once everything is complete, customers will start receiving tracking information once we start order fulfillment within 1-2 weeks of receiving the pre-order products.

*Pre-Orders times may vary*

 

We are ready to ship your order! 

We will email your tracking information once your order is shipped. Please monitor the status, as we won’t be responsible for lost, misdirected, or delayed items. Lost parcels are non-refundable and not valid for replacement as they are out of our control once your parcels are handed over to the courier. However, you may contact our care team, and we’d be happy to provide you with a discount to repurchase. 

Return to Sender Policy

At Tiny Protectors, we strive to provide our customers a seamless and satisfying shopping experience. We understand that circumstances may arise where a package needs to be returned to us. To ensure a smooth return process, we have established the following "Return to Sender" policy:

  1. Unclaimed or Undeliverable Packages

If a package sent is deemed undeliverable by the shipping carrier or remains unclaimed by the recipient within the specified time frame, the package will be returned to us.

  1. Incorrect Address:

In cases where the shipping address provided by the customer is incorrect or incomplete, resulting in delivery failure, the package may be returned to us.

  1. Rejected or Refused Packages:

If a customer rejects or refuses to accept a package upon delivery, it will be returned to us.

Return to Sender Process:

  • Upon receiving a returned package, our team will assess the situation and verify the reason for the return.
  • If the return is due to reasons beyond our control (e.g., incorrect address provided by the customer), we will contact the customer to confirm the accurate shipping information.
  • A restocking fee may be applied in certain cases, and the customer will be notified of this before proceeding with any action.
  • The customer will bear any applicable shipping fees for the return-to-sender process.
  • In cases where a package is returned due to unclaimed status or delivery failure, we will attempt to contact the customer to arrange for reshipment, subject to any additional shipping charges.

Customer Responsibilities

- It is the customer's responsibility to ensure that accurate and complete shipping information is provided at the time of purchase.

- Customers are encouraged to promptly respond to a communication from our team regarding returned packages to expedite the resolution process.

We aim to address return-to-sender situations with fairness and efficiency. If you have any questions or concerns about our return-to-sender policy, please feel free to contact our customer care team at care@tinyprotectors.com.