Tiny Protectors Return Policy

Eligibility for Returns

• Returns are accepted within 30 business days of receiving your order (starting from the delivery date).
• Items must be in new, unused condition, with original packaging, inserts, care instructions, and any included accessories.
• Dust bags, thank you cards, and envelopes are not required to be returned.
• International orders and orders shipped to Alaska (AK), Hawaii (HI), Puerto Rico (PR), or other US territories are not eligible for return, exchange, or refund.

Testing Your Item

• We strongly encourage all customers to test their item unlimited times within 48 hours of receiving it.
• If you notice any issue during this time, please report it to us immediately so we can assist you within the warranty period.
  

Faulty or Damaged Items

• Must be reported within 30 business days of delivery.
• Please provide clear photos or a short video showing the issue and how you use the product (if applicable).
• If confirmed as a manufacturing defect, we’ll send a replacement or issue a store credit/refund at no extra cost.
  
• International orders:
  - If shipping a replacement is not feasible, we’ll issue a store credit or refund.
  
• Items are not considered faulty due to normal wear and tear.

Warranty Information

• All Tiny Protectors products are covered by a 30-day warranty starting from the date of delivery.
• Warranty claims are valid only for manufacturing defects, not accidental damage, misuse, or normal wear and tear.
• Alterations or third-party repairs may void your warranty.

Out-of-Warranty Items

• If you reach out after your item’s warranty period has expired, we’re unable to issue a replacement.
• However, we value you as our customer please contact us and we may offer a significant discount to help you repurchase a new one.
  

Final Sale Items

• Items marked Final Sale cannot be returned, exchanged, or refunded.
• Please review our Final Sale Policy for more details.
  

Restocking Fees

• 10% restocking fee for perfect returns (product + original packaging intact).
• 20% restocking fee if original packaging is missing.
• 25% restocking fee if packaging and accessories are missing.
• Fees apply to refunds and exchanges within the 30-business-day window.
  

Return Shipping Costs

• We’ll provide a prepaid return label at our best negotiated rate, and this cost will be deducted from your refund.
• Customers may opt to arrange their own postage, in which case no return label fee will apply.
• Tiny Protectors is not responsible for lost or stolen return packages—please keep your tracking number safe.
  

Refunds

• Refunds are issued to your original payment method only (even if your card has expired or been replaced, your bank should route funds to your account).
• Once your return is received and inspected, please allow 3–7 business days for the refund to appear in your account.
• Original shipping fees are non-refundable.
  

Exchanges or Gift Card Option

• If you choose an exchange or gift card, return shipping is free (we’ll cover the label).
• Exchanges are processed for the main product only—please keep accessories unless returning the entire set.
• Store credit or gift cards are valid for any future purchase on our website.
  

Return-to-Sender Policy

• If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, or unclaimed status, the following applies:

• We will contact you to arrange reshipment, subject to additional shipping fees.

• If you choose to cancel instead of reshipping, applicable restocking fees and original shipping fees will be deducted from your refund.

* We are not responsible for delays or non-delivery caused by incorrect addresses provided at checkout.

OrderProtection Coverage

• If you purchased Order Protection at checkout, your package is covered against loss, damage, or theft during transit.
• You can file a claim for quicker resolution here: https://claim.orderprotection.com/start.
• Filing timeframes:
  • Lost (Stuck in Transit): Domestic – 7–30 days after last update | International – 20–30 days
  • Stolen (Marked Delivered): 5–30 days from delivery date
  • Damaged Items: Within 30 days of delivery
    
    
• Learn more at www.orderprotection.com.
  
  

How to Start a Return

1. Email help@tinyprotectors.com with your:
   
   
• Order number
• Reason for return
• Preference: Refund, Exchange, or Gift Card
  
  
2. We’ll email your return label and instructions.
3. Ship your item within 7 days of receiving the label.
4. We’ll process your return within 3–5 business days of receiving it.