Tiny Protectors Return Policy

At Tiny Protectors, we want you to feel secure and happy with every purchase. While we hope you love your new safety companion, we understand there may be times when you need to make a return or exchange. Below is our complete returns policy for your convenience.

Eligibility for Returns

  • Returns are accepted within 30 business days of receiving your order (starting from the delivery date).
  • Items must be in new, unused condition, with original packaging, inserts, care instructions, and any included accessories.
  • Dust bags, thank you cards, and envelopes are not required to be returned.
  • International orders and orders shipped to Alaska (AK), Hawaii (HI), Puerto Rico (PR), or other US territories are not eligible for return, exchange, or refund.

Testing Your Item

  • We strongly encourage all customers to test their item unlimited times within 48 hours of receiving it.
  • If you notice any issue during this time, please report it to us immediately so we can assist you within the warranty period.

Faulty or Damaged Items

  • Must be reported within 30 business days of delivery.
  • Please provide clear photos or a short video showing the issue and how you use the product (if applicable).
  • If confirmed as a manufacturing defect, we’ll send a replacement or issue a store credit/refund at no extra cost.
  • International orders:
    - If shipping a replacement is not feasible, we’ll issue a store credit or refund.
  • Items are not considered faulty due to normal wear and tear.

Warranty Information

  • All Tiny Protectors products are covered by a 30-day warranty starting from the date of delivery.
  • Warranty claims are valid only for manufacturing defects, not accidental damage, misuse, or normal wear and tear.
  • Alterations or third-party repairs may void your warranty.

Out-of-Warranty Items

  • If you reach out after your item’s warranty period has expired, we’re unable to issue a replacement.
  • However, we value you as our customer—please contact us, and we may offer a significant discount to help you repurchase a new one.

Final Sale Items

  • Items marked Final Sale cannot be returned, exchanged, or refunded.
  • Please review our Final Sale Policy for more details.

Restocking Fees

  • 10% restocking fee for perfect returns (product + original packaging intact).
  • 20% restocking fee if original packaging is missing.
  • 25% restocking fee if packaging and accessories are missing.
  • Fees apply to refunds and exchanges within the 30-business-day window.

Return Shipping Costs

  • We’ll provide a prepaid return label at our best negotiated rate, and this cost will be deducted from your refund.
  • Customers may opt to arrange their own postage, in which case no return label fee will apply.
  • Tiny Protectors is not responsible for lost or stolen return packages—please keep your tracking number safe.

Refunds

  • Refunds are issued to your original payment method only (even if your card has expired or been replaced, your bank should route funds to your account).
  • Once your return is received and inspected, please allow 3–7 business days for the refund to appear in your account.
  • Original shipping fees are non-refundable.

Exchanges or Gift Card Option

  • If you choose an exchange or gift card, return shipping is free (we’ll cover the label).
  • Exchanges are processed for the main product only—please keep accessories unless returning the entire set.
  • Store credit or gift cards are valid for any future purchase on our website.

Return-to-Sender Policy

  • If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, or unclaimed status, the following applies:
    • We will contact you to arrange reshipment, subject to additional shipping fees.
    • If you choose to cancel instead of reshipping, applicable restocking fees and original shipping fees will be deducted from your refund.
  • We are not responsible for delays or non-delivery caused by incorrect addresses provided at checkout.

OrderProtection Coverage

  • If you purchased Order Protection at checkout, your package is covered against loss, damage, or theft during transit.
  • You can file a claim for quicker resolution here: https://claim.orderprotection.com/start.
  • Filing timeframes:
    • Lost (Stuck in Transit): Domestic – 7–30 days after last update | International – 20–30 days
    • Stolen (Marked Delivered): 5–30 days from delivery date
    • Damaged Items: Within 30 days of delivery
  • Learn more at www.orderprotection.com.

How to Start a Return

  1. Email help@tinyprotectors.com with your:
    • Order number
    • Reason for return
    • Preference: Refund, Exchange, or Gift Card
  2. We’ll email your return label and instructions.
  3. Ship your item within 7 days of receiving the label.
  4. We’ll process your return within 3–5 business days of receiving it.