What currency are your prices listed in?
All prices on our website are listed in USD (U.S. Dollars). If you’re shopping internationally, your bank or payment provider may charge additional conversion fees.

Can I cancel or change my order after placing it?
If you need to make changes or cancel, please contact us within 24 hours. Once an order is shipped, we cannot make modifications.

Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways for your safety.

What does “pre-order” mean?
A pre-order means the item is not yet in stock but is available for you to purchase in advance. This guarantees that you’ll secure the item before it sells out.

How long will it take to receive my pre-order?
Pre-order timelines vary but typically take 6–11 business weeks from purchase to fulfillment. Occasionally, manufacturers may experience delays. If this happens, we’ll always send email updates and post notices on our website or social media.

When will my pre-order ship?
Once production is complete and we receive the stock at our warehouse, order fulfillment begins within 1–2 weeks. You’ll receive a tracking email once your order ships.

Can I cancel my pre-order?
You may cancel anytime before your item is shipped. Once it has shipped, our standard Returns Policy applies.

Where do you ship?
We ship within the US and internationally using UPS, USPS, or Global Post. Delivery times vary depending on your location and whether items are in stock or pre-ordered.

How long does shipping take?
U.S. Orders: 5–12 business days
International Orders: 2–4 weeks (customs may cause delays)
Pre-orders: Typically 6–11 business weeks before fulfillment.

For more details, visit our Shipping Policy.

What is your return policy?

• Items can be returned or exchanged within 30 business days of receiving your order.
• Items must be new, unused, and with original packaging.
• Restocking fees may apply (10–25%).

International orders, Alaska, Hawaii, and U.S. territories are non-returnable.

See our Full Returns Policy for complete details.

Can I return a Final Sale item?
No, Final Sale items cannot be returned, exchanged, or refunded. Please review product details before purchase.
For more info, check our Final Sale Policy.

• Contact us within 30 days of delivery with photos or a short video showing the issue.
• If confirmed as a manufacturing defect, we’ll send a replacement, store credit, or refund at no extra cost.
• If the item is out of warranty, we may offer a significant discount for repurchase.
• We encourage customers to test alarms and stun guns within 48 hours of receiving them to report issues early.

We offer optional shipping insurance (Order Protection) to safeguard your package against loss, damage, or theft.

If you purchased it, you can file a claim here: File a Claim

Timeframes:
Lost (Domestic): 7–30 days after last tracking update
Lost (International): 20–30 days after last update
Stolen: 5–30 days from delivery date
Damaged: Within 30 days of delivery

How do I activate my personal alarm?

1. Gently press and hold the alarm’s face for 5 seconds until you see a flashing light.
2. Pull the safety pin to trigger the alarm sound.
3. Press and hold the face again to deactivate the alarm until the light stops flashing.
   

What should I do if my alarm isn’t working?

• Try charging it with another cable and adapter if available.
• Check if the white indicator light turns on while charging.

If the alarm still doesn’t sound after following the above steps, contact us with a short video of the issue.

How do I test my stun gun safely?

• Ensure the safety switch is ON.
• Press the activation button briefly (do not test on people or animals).
• You should hear a crackling sound and see a visible arc.
  

What if my stun gun isn’t working?

• Try using a different charging cable or outlet.
• Make sure the safety strap is securely attached.
• If the device still fails to work, send us a short video showing the issue so we can assess next steps.

If your question isn’t covered here, please reach out to our Customer Care Team at help@tinyprotectors.com. We’re happy to help and will respond as quickly as possible.